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Please be aware that our $99 and FREE shipping may not apply to deliveries requiring extra effort, including but not limited to secured facilities, remote locations, and areas far from our manufacturing base. Any additional costs will be clearly communicated and require your approval before we proceed with shipping. Should you choose not to accept these costs, a full refund will be provided. We thank you for your understanding as we navigate the complexities of the changing shipping options.
Shipping outside the contiguous U.S. and Alaska, Hawaii, or other U.S. territories, please contact us for personalized shipping quotes.
All manufactured products (items molded/assembled in our facility) are eligible for replacement during the first 5 years. All purchased products (items not made in our facility) are eligible for replacement during the first 3 years. Claims are handled directly by TUSK for your purchases, while resellers must manage claims for their customers. Exclusions to these warranties include improper storage, non-intended use, and commercial settings. To view our full warranty click here.
At TUSK, we stand behind our products with a rock-solid 30-Day Guarantee for all non-custom playground parts and accessories. If you are dissatisfied with your purchase, rest assured that items are fully refundable when returned in new, unused, re-sellable condition and with original packaging.
*Excluding shipping costs and processing fees. A restocking fee of up to 25% may apply to larger items, including Slides. Contact TUSK For full details.
Any purchasers and users of TUSK playset equipment assume the risk and are responsible for their own safety.